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Update: A response

by on Mar.26, 2009, under TV

I got an email response from DirecTV today and they even called and left a message.  Below is a copy of the email I recieved:

Subject
—————————————————————
RE: Very disappointed with DirecTV

Discussion Thread
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Response (DIRECTV) – 03/26/2009 12:02 PM
Dear Me,

Thank you for your recent email. We attempted to contact you at phone # 806-XXX-XXXX in response to your email but were unable to speak to you directly regarding your concerns. We would very much like to assist you.

At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service. For further assistance, please contact us at 1-866-785-5524 between the hours of 7:30 AM and 8:30 PM MT.

Sincerely,

Sausha
DIRECTV Customer Advocate Team

I called back this afternoon, but Sausha had already left for the day, so I have a call back request in for 10:00 am tomorrow.


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